Refund & Return

DIE HARD COLLECTORS takes pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality but that it arrives safely at your nominated delivery address. A great deal of our collectables are vintage items, and we do our best to give accurate descriptions and photographs to ensure you know the condition of our vintage items when purchasing. However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact DIE HARD COLLECTORS immediately via email to support@diehardcollectors.com 
 

Customers who have purchased from DIE HARD COLLECTORS should note that all returns/exchange enquiries must be received by DIE HARD COLLECTORS within 14 days* of you receiving your goods at your nominated delivery address. A DIE HARD COLLECTORS customer support representative will be in contact with you within 3 business days after receiving your enquiry. Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the particular product-item that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
 

*Please Note* inquiry submitted outside of this window are ineligible for a return, refund, or credit.
 

DAMAGED ITEMS
 

Items that arrive damaged and do not reflect the condition as described can be returned for a refund.
 

• DIE HARD COLLECTORS does not cover return shipping costs, you will need to use your local post or courier to return the item. You can get up to $45 USD reimbursement by paying the order with PayPal

 

(Click to view PayPal return program)
 

• Please consider carefully before you make your decision of purchase because we can’t offer refund/exchange/compensation for MINOR issues.
   

CHANGE OF MIND
 

You can return your item within 14 days for a store credit refund of the item price, less any cancellation fees (applies to preorder, custom/special ordered and first/overseas batch products) and original shipping fees. The collector is liable for any and all shipping costs associated.
 

Important Things to Note:
 

The collectible must be returned in the same condition it was sent to you. Send back all figures, accessories, bases, original packaging, and outer shipping cartons. Incomplete product may delay exchanges or refunds.
 

Items that arrive with excessive damage due to improper repacking may be subject to additional fees. typically which is 15% of the product price. Please let us know if you need tips on how to properly pack your item.
 

REFUNDS
 

All refunds are at the discretion of DIE HARD COLLECTORS. Unless your item is deemed significantly defective or is different from what was advertised you will not be entitled to a refund.

In the event of a refund, we will process your refund within 5-7 business days after receiving your return. It can take up to 14 business days for the funds to post to the original payment method(s), depending on your financial institution.
 

Chargeback Disputes and PayPal Claims
 

In general, we STRONGLY recommend contacting our Customer Support team via email rather than initiating a chargeback dispute or submitting a PayPal claim if you have an issue. Initiating a chargeback dispute or PayPal claim only prolongs your resolution and virtually eliminates the options we have to assist you.
 

Please keep in mind that any accounts with pending chargebacks or PayPal claims without contacting us, could result in a permanent suspension of your account.